Results Found: 33
This webinar focusses on the interaction between emplyees and customers. We will look at the idea of perceptions vs. reality and how our own actions can affect others. We will also discuss the topic of Unconscious Bias and the spectrum of how we perceive the realities of the impact of COVID-19 on society in comparison to how others might perceive the impact. Specialised case studies will be discussed to ensure the learning is practical and relatable. Upon completion of this course, participants will be able to: 1. Be confident in engaging with the public in a safe and effective manner 2. Identify resources to help educate and inform guests of health and safety protocols, contact-free options within the business, and protocols to keep everyone feeling safe and protected 3. Understand that our own perceptions can affect others around us, and how to manage our emotional health while working with the public 4. Be able to manage concerns and expectations of guests in an emotionally intelligent manner
Communicating Effectively with Colleagues, Clients and Managers from Home Duration: 90 Minutes Overview The traditional workplace environment has changed over the past several months, from teams working in the same physical setting to working in virtual teams, which requires working across boundaries of time, space and culture. Work as we know it is evolving into more of a collaborative, virtual and team-based approach. This new paradigm of working certainly presents challenges but also brings many opportunities. This 90-minute webinar will provide remote workers with the knowledge and skills to manage their remote working situation and to learn strategies in communicating virtually to both build professional relationships and to maximise performance. Participants will gain practical tips on how to work as part of a remote team and how to be flexible in communication styles depending who you are communicating with. Topics Include ? Effective business communication skills while working remotely ? Building confidence to communicate with respectful assertiveness ? Practical tips on how to work as part of a remote team ? Staying motivated and productive to stay on top of work tasks Learning Objectives By the end of this training, you will understand how to: ? Identify different methods of communication in the workplace and how to choose the correct method to communicate your message ? Learn strategies in managing expectations of various groups and adapting communication styles depending on the audience ? Understand the importance of how we communicate rather than what we communicate
IIFA will host its first Customs Clearance training course of the new year, commencing on Tuesday 25th January 2022. This would be the standard 6 x 3 hour sessions across 3 weeks, each Tuesday and Thursday and concluding on Thursday 10th February 2022. This training provides the academic background and practical skillet required to create confident operational Customs Brokers. Participants complete over 20 sample Declarations of increasing difficulty across the 3 week/ 20 hour training period. The full timetable for same is included below. The rate for IIFA Members is ?745 and ?995 for non-Members. Details of IIFA Customs Training for period Tuesday 25th January to Thursday 10th February 2022 Zoom sessions to take place during morning time slots, between 9:30am ? 12:30pm Training and reference manual posted to all Participants ahead of start date (180 pages) Participants received Student access to Thyme IT Customs Clearance software + will have use of practice software accounts throughout the course
Our 1 day Influencing & Negotiation Skills course has been designed to help staff gain the skills needed to influence upwards and persuade key people. It will help learners be more aware of their communication style when delivering their message to gain buy in from key people. During the course we will look at how to communicate confidently, build trust and how to package and articulate ideas to ensure they are heard and understood. At the end of the course each learner will have clear strategy for helping them to use their influencing and persuading skills to bring others around to their way of thinking. LEARNING OUTCOMES By the end of the course each learner will be able to: Communicate in a more persuasive manner with employees, customers and senior management Use their influencing skills to motivate their team Develop more effective and creative working relationships Explain their ideas in a manner which aids understanding and increases the likelihood of success Communicate with increased confidence at meetings Become a more active listener and use enhanced persuasion skills to act as an opinion shaper Below you will find a proposed course outline detailing all the topics covered on the training programme. In addition, we will consult with you before the programme commences to get your input. This way we can be sure to address any specific requirements. EFFECTIVE COMMUNICATION SKILLS Defining the communication process Your personal communication style Communication style, self-analysis/skills audit POSITIVE AND ASSERTIVE COMMUNICATION Not saying 'yes' when you know you should be saying 'no' Expressing your ideas in an assertive and effective manner Contributing at meetings and gaining co-operation from others PERSUASIVE AND INFLUENTIAL COMMUNICATION Ensuring your communication is clear, concise and easily understood Enhancing your questioning and listening skills Persuasive communication - gaining others' agreement DIFFICULT SITUATIONS Creating a positive impression when dealing with senior colleagues Communicating difficult or sensitive messages AN INTRODUCTION TO NEGOTIATION WITH OTHERS The core negotiation process when working with others Pre-negotiation - preparation and planning Concluding the negotiation - securing a win/win result
Emotional Intelligence in Operation - What is it and how it can Help? Duration: 90 Minutes Overview Emotional Intelligence is a key component of healthy working relationships, and this 90- minute webinar will give participants an increased self-awareness of their emotional intelligence and the knowledge and skill to leverage this critical tool when working with employees, management, suppliers, vendors and other internal and external stakeholders. Topics Include ? The four pillars of Emotional Intelligence, ? including self and others ? The Importance of Social and Emotional Intelligence in the workplace ? Recognising and Responding to the Emotions of others ? Applied Emotional Intelligence Learning Objectives By the end of this training, you will understand how to: ? Understand emotions of self and how emotional reactions can affect interactions with colleagues ? Understand how emotional responses may affect colleagues? perception of you as a member of a team ? Apply strategies to control emotional reactions which impact others ? Use techniques to empathise with others and to better understand their motives ? Understanding the role of Emotionally Intelligent Leadership to effect organisational success and sustainable relationships To find out more or to make a booking, click here to schedule a consultation with one of our team members.