Emotional Intelligence in Operation - What is it and how it can Help?
Emotional Intelligence is a key component of healthy working relationships, and this webinar will give participants an increased self-awareness of their emotional intelligence and the knowledge and skill to leverage this critical tool when working with employees, management, suppliers, vendors and other internal and external stakeholders.
The four pillars of Emotional Intelligence, including self and others
The Importance of Social and Emotional Intelligence in the workplace
Recognising and Responding to the Emotions of others
Applied Emotional Intelligence
By the end of this training, you will understand how to:
Understand emotions of self and how emotional reactions can affect interactions with colleagues
Understand how emotional responses may affect colleagues? perception of you as a member of a team
Apply strategies to control emotional reactions which impact others
Use techniques to empathise with others and to better understand their motives
Understanding the role of Emotionally Intelligent Leadership to effect organisational success and sustainable relationships