The Influencing & Negotiation Skills course has been designed to help staff gain the skills needed to influence upwards and persuade key people. It will help learners be more aware of their communication style when delivering their message to gain buy in from key people. During the course we will look at how to communicate confidently, build trust and how to package and articulate ideas to ensure they are heard and understood. At the end of the course each learner will have clear strategy for helping them to use their influencing and persuading skills to bring others around to their way of thinking.
LEARNING OUTCOMES By the end of the course each learner will be able to: Communicate in a more persuasive manner with employees, customers and senior management Use their influencing skills to motivate their team Develop more effective and creative working relationships Explain their ideas in a manner which aids understanding and increases the likelihood of success Communicate with increased confidence at meetings Become a more active listener and use enhanced persuasion skills to act as an opinion shaper Below you will find a proposed course outline detailing all the topics covered on the training programme. In addition, we will consult with you before the programme commences to get your input. This way we can be sure to address any specific requirements.
EFFECTIVE COMMUNICATION SKILLS Defining the communication process Your personal communication style Communication style, self-analysis/skills audit
POSITIVE AND ASSERTIVE COMMUNICATION Not saying 'yes' when you know you should be saying 'no' Expressing your ideas in an assertive and effective manner Contributing at meetings and gaining co-operation from others
PERSUASIVE AND INFLUENTIAL COMMUNICATION Ensuring your communication is clear, concise and easily understood Enhancing your questioning and listening skills Persuasive communication - gaining others' agreement
DIFFICULT SITUATIONS Creating a positive impression when dealing with senior colleagues Communicating difficult or sensitive messages
AN INTRODUCTION TO NEGOTIATION WITH OTHERS The core negotiation process when working with others Pre-negotiation - preparation and planning Concluding the negotiation - securing a win/win result