Customer Retention as a Business Strategy for 2022

Description

Customer retention as a business strategy for 2022.

Did you know that a 5% increase in customer retention can improve profits by 25%?

In many companies 80% of revenue will come from 20% of customers, for 2022 let’s explore some strategies that focus on customer loyalty which will have an impact on your sales and your profits.

Join us on the 29th March 2022, for a full day workshop on ideas, strategies and skills that will win customers hearts and wallets.
By attending you will leave with a clear understanding on the skills required to create loyalty , plus a 5 point action plan that will focus on exceeding customers’ expectations.

Some of the key learnings will include:

• Increasing customer spend
• Creating referrals from existing customers.
• How social proof can make a difference to your business.
• Ideas on upselling & cross selling
• Skills that need to be mastered to deliver a great customer experience.
• What do customers really want?
  
  This is an action based workshop with a high level of participation. It is designed to deliver practical solutions and a framework for achieving customer loyalty.

Customers generate revenue, and it’s your employees that drive the customer experience. Invest in your team today and find out more about how excellent customer service can become your competitive advantage in 2022, register your place today.